Cookie Policy
Effective Date: 26 September 2026 | Last Updated: 30 September 2026
This Cookie Policy explains how POHO Labs (a product operated by PH Online Ventures Pvt Ltd, "we", "us", or "our") uses cookies, local storage, web beacons, and similar tracking technologies when you visit our website, log into our web application dashboard, or interact with our embeddable web chat widget on tenant websites.
1. What Are Cookies & Local Storage?
1.1. Cookies: Cookies are small text files stored on your computer, smartphone, or browser when you visit a website. They allow the platform to recognize your browser, remember your active login session, and retain your custom workspace preferences.
1.2. Local Storage & Session Storage: Web applications also utilize HTML5 Local Storage and Session Storage to cache user interface state (such as compact sidebar mode, active filter selections, and draft messages) locally on your device for fast performance.
2. How POHO Uses Cookies
We use cookies and local storage for specific, essential purposes:
- Authentication & Security: Validating agent and administrator JWT authentication tokens, protecting against Cross-Site Request Forgery (CSRF) attacks, and maintaining secure tenant workspace boundaries;
- Session Persistence for Web Chat Widget: Assigning unique, cryptographically signed anonymous visitor IDs when an end-user starts a conversation on a tenant's website. This ensures conversation continuity across page navigation and browser refreshes;
- User Interface Preferences: Remembering user settings such as dark/light UI modes, compact navigation bar states, and table column visibility preferences;
- System Diagnostics & Performance: Monitoring API latency, page load metrics, and application error logs to deliver high availability and smooth operation.
3. Categories of Cookies Used
3.1. Strictly Necessary Cookies (Essential): These cookies are essential for you to browse the site and use its features, such as accessing secure areas of the agent portal. Without these cookies, services like login authentication and billing management cannot be provided.
3.2. Functional & Performance Cookies: These cookies enable the application to provide enhanced functionality and personalization. They may be set by us or by third-party service providers whose services we have added to our pages (such as payment gateway security scripts).
3.3. No Third-Party Advertising Cookies: POHO does NOT use third-party advertising cookies, ad trackers, or behavioral profiling scripts. We do not sell user data to advertising networks.
4. Third-Party Integrations & Cookies
When using certain features on our Platform, third-party service providers may set cookies on your device:
- Payment Gateways (Razorpay / Stripe): Set security and fraud-prevention cookies during wallet recharge and subscription checkout flows;
- Font & Icon Delivery Networks: CloudFlare and Google Fonts may set technical cookies to optimize static asset loading speeds.
5. How to Control & Disable Cookies
5.1. Browser Settings: Most web browsers allow you to manage your cookie preferences through their settings menu. You can set your browser to refuse cookies or delete certain cookies. For instructions on how to manage cookies in popular browsers, visit:
5.2. Impact of Disabling Essential Cookies: Please note that if you choose to block or disable essential authentication cookies, you will not be able to log into the POHO agent portal, and live web chat widgets will not be able to retain conversation history.
6. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology or legal requirements. Any updates will be posted on this page with an updated "Last Updated" date.
7. Contact Us
If you have any questions regarding our use of cookies or tracking technologies, please contact us at:
PH Online Ventures Pvt Ltd
Email: support@poholabs.com
Website: https://poholabs.com