User Data Deletion Instructions

Effective Date: October 2026

POHO Labs (operated by PH Online Ventures Pvt Ltd) provides this transparent mechanism for users, customers, and business tenants to request the permanent deletion of their personal data collected through our platform or connected authentication integrations.

1. How to Request Data Deletion for Connected Apps & Facebook Login

If you connected your Meta or Facebook account credentials to POHO Labs and wish to remove application access and purge associated account tokens, follow these steps:

2. How End-Users / Messaging Contacts Can Request Deletion

If you are an individual customer who has communicated with a business tenant using POHO Labs via Live Web Chat or Email, you have the fundamental right to have your chat transcripts, email records, and profile attributes deleted.

• Option A (Direct Opt-Out): Send a deletion or opt-out request directly within your live chat window or email reply to the business.
• Option B (Direct Request to POHO Support): Email our dedicated Data Protection Officer at support@poholabs.com with the subject line "End-User Data Deletion Request". Please include your registered phone number or email address so we can locate and remove your records from the respective tenant workspace.

3. How Business Tenants Can Delete Organization Data

Business account owners wishing to permanently delete their POHO organization workspace can do so through the following procedures:

• In-App Workspace Deletion: Log in to your POHO Admin Console, navigate to Settings > Organization > Danger Zone, and select Delete Workspace. You will be prompted to enter your administrator password.
• Written Deletion Notice: Submit a deletion request from your registered tenant administrative email to support@poholabs.com. Our engineering operations team will process the purge request within 48 business hours.

4. Scope of Data Permanently Deleted

Upon receipt and confirmation of a verified deletion request, POHO Labs executes irreversible erasure of the following data points:

• Connected Auth Tokens: OAuth access tokens, session keys, and webhook subscriptions;
• Chat Records: All inbound and outbound messaging transcripts and media attachments;
• Contact Profiles: Customer phone numbers, email addresses, names, custom CRM attributes, and conversation tags;
• Internal Collaboration: Team internal notes, agent assignments, and audit log entries tied to the customer identity;
• Web Chat Analytics: Visitor session tokens, IP logs, and browser fingerprint metadata.

5. Retention & Deletion Timeframe

Data deletion requests are queued and processed automatically. Live database records are marked for immediate suppression within minutes, and complete physical erasure across encrypted operational database clusters and backup archives is finalized within thirty (30) calendar days.

Note: Certain financial transaction records (such as GST tax invoices, subscription receipts, and gateway transaction IDs) may be retained strictly as mandated by Indian statutory tax laws and banking regulations.

6. Checking the Status of Your Data Deletion Request

If you submitted a data deletion request through Facebook Login callback or directly via our support desk, you can track the status of your request at any time by emailing support@poholabs.com referencing your Confirmation Code or phone number.